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Shipping & Returns

Delivery Costs:

 Normal Items Heavy & Large Goods Items**
Standard Shipping FREE £8
Next Working Day Shipping - order before 12 noon (UK Mainland Only) £8 £10 (may not be sent out same day but will go on a next day mail service).


**Heavy & Large items are items such as the kneeling chairs, mattress tilters, the 36" width bed wedge and full mattresses.  

For Bed Delivery Please See Below "Bed Delivery" section.

During bank holidays we are closed, so both; standard and next day orders will be delayed.

Next day orders placed on the last working day (if ordered before 12 noon) before a bank holiday will arrive on the next working day. If they are placed after 12 noon on the last working day the order will be sent out when we re-open on a next day service to arrive the day after.

Standard orders placed on the last working day will be sent out as usual but may be delayed by bank holiday delays.

How quickly will my order arrive?
We are open Monday to Friday so orders can only be dispatched on these days.

Standard delivery orders are sent using Royal Mail 2nd Class (our standard delivery) will arrive in 2 - 3 working days (including Saturday) from dispatch.
Next Working day deliveries will arrive next working day for orders placed before 12 midday. Orders placed after 12 midday on Friday will be dispatched on Monday to be delivered on Tuesday. Next day orders placed after 12 midday on Thursday will be dispatched on Friday and will arrive on Monday.

Which days will my order be delivered on?
Royal Mail 2nd Class deliveries are made on any day excluding Sunday. Next day deliveries are Monday to Friday only.

Delivery outside the UK:

Please see pricing and estimated delivery times at checkout. If you would like to arrange your own collection please contact us before you order. We deliver to most countries in Europe, please contact us for additional information and prices if your country is not shown.

Bed Delivery & Returns:

All bed frames come with FREE two man white glove delivery included. This service includes:

  • Personal call to the customer to confirm delivery date. Please note, whilst we cannot guarantee specific times requested by the customer, we will however do our best to accommodate.
  • A two-hour working guideline for delivery by the working day before their agreed delivery date. A text message will be sent if a mobile number has been provided or a call will be placed to landline numbers. This is a guideline, not a guarantee. Our crew will endeavor to meet these guidelines, but will not be liable for delays due to external factors such as traffic which are out of our control.
  • Delivery to a room of choice.
  • Unpack and carry out installation of the item such as fitting legs and any mechanisms.
  • Demonstrating how to use any mechanisms where necessary.
  • Removal of all packaging and consequent disposal in an ethical and environmentally friendly way.
  • Customers are required to provide a clear route to the room of choice, removing any obstacles that may prohibit the crew from safely maneuvering the goods. For health and safety reasons it is not possible for crews to remove their shoes. Where possible shoe covers will be provided, in the event that this is not possible customers should aim to protect any delicate flooring or carpets.

Where we are clearly responsible for damage to product or property, we will cover the cost of remedy, either by replacement or repair to be mutually agreed per event.

You are required to notify us of any damage to the product within three days of the receipt of the product. Claims that are reported after this point will not be accepted.

Notify Putnams of any damaged or faulty products by emailing or calling us within three days of receipt of goods. Please include as much information as possible, including any relevant images of the fault.

Where possible we will endeavor to repair or replace faulty goods, dependent on the degree of damage and stock availability. You will not be recharged for re delivery of this product.

We do not offer a returns or collection service in situations where items have not been reported as faulty.

As all of our beds are made to order they are non-returnable. 

Returns:
We hope you are happy with your purchase. If you are not, just return the product to us within 14 days of receipt in its original packaging and un-used and we will refund you the price of the goods only to the original credit or debit card used.
Please note that some of our items are now sent out in pre-sealed bags for hygiene purposes and once opened cannot be returned to us. Please also note that returned items must be sent back with all packing (including external purple piped packaging bags) or we reserve the right to take off £5 from the order.
Return costs are at your expense and we would recommend you obtain a free ‘proof of postage’ receipt from your Post Office, please note this is different from a standard receipt. You must package the goods appropriately to ensure that they are returned in perfect condition as they are your responsibility until they reach us. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights. Under the Distance Selling Regulations 2000, if you buy online you have the right to a full refund if you request one in writing within 7 working days of receipt.

Returns should be sent to:
Putnam Health Co Ltd, Eastern Wood Road, Langage Ind Est, Plymouth, Devon,
PL7 5ET

Your Right to Cancel
You have the right to cancel the order up to the point at which the goods are dispatched by us. Should you cancel your order before dispatch, we will refund the full amount to the original credit/debit card within 5 working days.

Guarantee
Many of our products carry a guarantee, our products are of a very high quality and will normally last much longer than this time period although can sometimes need to be changed for hygiene reasons. Posture chairs, country seats and writing slopes should not be used longer than this guarantee period unless serviced by a Putnams trained product technician. For this reason you take your own risks using these products (posture chairs, country seats and writing slopes) outside of the guarantee without a full service. We cannot be held liable for any damages.

How carefully are items packed?
As well as your order being individually packaged by hand in our smart packaging. Items are sent in envelopes, sealed mailing bags or boxes depending on the size of your order. Some orders may be wrapped in protective foam to protect items during transit.

My order arrived damaged what shall I do?
Do not accept any goods damaged in transport - notify us immediately and we will arrange for a replacement to be sent out at no extra cost. Unfortunately if you accept them then we cannot be liable for any additional costs.

What happens if I'm not in when my order is delivered?
For orders sent via Royal Mail 1st Class please use special instructions to leave notes for courier. Orders sent using the next day service must be signed for and a card will be left to rearrange delivery.

Special delivery instructions
If you have any special instructions for delivery, please include them in the 'special instructions' box at checkout.

I have a query regarding my order?
If you have any queries regarding your order or delivery, please contact us on 01752 345678 or email us at info@putnams.co.uk