When do we close and re-open?
Our factory will be closed from Friday 22nd December 2023 and we reopen on Tuesday 2nd January 2024.
Orders for Christmas delivery
Please note that all orders placed with our 'free delivery' option will be sent with Royal Mail. We will send out orders up until we close on the 22nd December, however we are unable to guarantee that delivery will be made before Christmas.
For next working day delivery to arrive before Christmas please place your order before 12 noon on the 21st December. We will dispatch these orders with a courier on a 'Next Working Day Service' and whilst we expect deliveries to be made on time, we cannot guarantee this due to their workload at this busy time.
Orders placed from the 12th December until 23rd December 2023 will benefit from an extended returns policy of 30 days once the item has been received (instead of the usual 14 days).
Orders placed while we are closed
All orders placed during the period when we are closed will be sent as soon as possible on our return. Please note orders placed with 'Next Working Day' delivery option will be prioritised upon re-opening (however we may not be able to get every order out on the day of our return as we products by hand for each order).
Contacting us while we are closed
We receive lots of emails & answerphone messages while we are closed. We will answer all questions as soon as possible upon reopening. If you urgently need to speak to us then please call us on the 2nd January and we will do our best to help immediately.
From the Putnam's family and team, please have a restful holiday break.